FAQs

FAQs

Where Is The Manual?
Just Trains Only Products: All manuals for Just Trains products can be found in your Start Menu. Start Menu: Start > All Programs > Just T...
Mon, 5 Feb, 2018 at 7:56 PM
Boxed (CD/DVD) Installer Issues In Windows Vista, 7, 8, 8.1 And Windows 10
24 September 2015 A recent Windows update for Vista, Windows 7,  8 and 8.1 has disabled the SECDRV.SYS service used by safedisc-protected discs. This me...
Mon, 5 Feb, 2018 at 7:56 PM
Are Just Trains Products Compatible With Train Simulator 2018?
Product Compatiblity (Excluding products that are compatible with Trainz Simulator or Microsoft Train Simulator, RailWorks only) As long as you have...
Wed, 28 Feb, 2018 at 5:58 PM
I Am Being Told That My Activation Limit Has Been Reached
Please submit one ticket for the product(s) you are unable to unlock a dedicated member of our team will be able to assist you further within two working da...
Fri, 16 Feb, 2018 at 12:31 PM
How Do I Create An Account?
I cannot create an account We no longer require you to create an account before placing an order. Our system now automatically creates an account for yo...
Fri, 16 Feb, 2018 at 12:32 PM
How Do I Add A New Card To My Account?
Adding a card We no longer give you the option to "save" a card to your account. Please simply enter your card details on the payment processi...
Fri, 16 Feb, 2018 at 12:32 PM
How Do I Use A Voucher Code?
Using a Voucher Code If you have a voucher code you can redeem this on the Basket page. Simply enter your voucher code in to the Voucher Code box an...
Fri, 16 Feb, 2018 at 12:36 PM
How Do I Use Reward Points?
Using Reward Points In order to use reward points, you will need to apply them during the payment sequence. Once you reach the 'Preferred Payment O...
Fri, 16 Feb, 2018 at 12:36 PM
What Will Show Up On My Bank Statement?
Billing Depending on when you ordered from Just Trains, it will depend what shows on your statement.   All orders since early 2016 will show as being p...
Fri, 16 Feb, 2018 at 12:37 PM
Do You Accept Bank Transfers Or Postal Orders?
YES! Please submit one ticket and a dedicated member of our team will be able to assist you further within two working days.
Fri, 16 Feb, 2018 at 12:38 PM
How Do I Place An Order?
Placing an order It is easy to place an order via our website using our simple to use secure checkout - you don't even need an account before placi...
Fri, 16 Feb, 2018 at 12:39 PM
How Long Does Delivery Take?
We aim to despatch all orders within 24 hours of receipt, although this may not always be possible. We will tell you if there is any significant delay. Prod...
Fri, 16 Feb, 2018 at 12:39 PM
How Much Does Shipping Cost?
Shipping charges are as follows. These charges are PER ORDER, irrespective of quantity ordered. Region Shipping charge United Kingdom FREE Euro Zo...
Fri, 16 Feb, 2018 at 12:40 PM
My Credit Card/Debit Card Etc Is Being Rejected
Re-entering your card details This is likely caused by a typo being added when entering in your details. Please follow the instructions below to rectify...
Fri, 16 Feb, 2018 at 12:41 PM
I Ordered The Wrong Product Or The Same Product Twice
Please create a new ticket and a dedicated member of our team will be able to assist you further within two working days.
Fri, 16 Feb, 2018 at 12:43 PM
How Do I Re-Download A Previously Purchased Product?
Downloading a Purchase You can re-download previously purchased downloadable products by going to your account. Once you have logged in to your acco...
Fri, 16 Feb, 2018 at 12:43 PM
I Have Not Received An Email With A Download Link
Download Products When you placed your order you should have received an automated order confirmation email with details of how to access your account. ...
Fri, 16 Feb, 2018 at 12:45 PM
Where Is My Order?
Download products When you placed your order we will have sent you an order confirmation email with details of how to access your account. Please login ...
Fri, 16 Feb, 2018 at 12:46 PM
How Do I Reset My Password?
Resetting your Password To reset your Just Trains password, please visit the Password Reset page and follow the instructions provided. You will receive ...
Fri, 16 Feb, 2018 at 12:44 PM
How Do I Change My Email Address?
Changing your email address Please follow the steps below: Log into your account - https://www.justtrains.net/account  Click on 'Your Details&...
Fri, 16 Feb, 2018 at 12:44 PM
I Have Reset My Password And The Replacement Password Is Still Not Being Accepted
Checking your login details Please check that you are using the correct login details and that you are spelling your email address and password correctl...
Fri, 16 Feb, 2018 at 12:47 PM
'SORRY, YOUR LOGIN OR PASSWORD IS INCORRECT' And 'We Were Unable To Confirm A Valid Purchase'
Checking your email and password Please make sure that your email is spelt correctly and you are using the same one that is on your Just Trains account....
Fri, 16 Feb, 2018 at 12:48 PM