Just Trains Only Products: All manuals for Just Trains products can be found in your Start Menu. Start Menu: Start > All Programs > Just T...

24 September 2015 A recent Windows update for Vista, Windows 7,  8 and 8.1 has disabled the SECDRV.SYS service used by safedisc-protected discs. This me...

Product Compatiblity (Excluding products that are compatible with Trainz Simulator or Microsoft Train Simulator, RailWorks only) As long as you have...

Please submit one ticket for the product(s) you are unable to unlock a dedicated member of our team will be able to assist you further within two working da...

I cannot create an account We no longer require you to create an account before placing an order. Our system now automatically creates an account for yo...

Adding a card We no longer give you the option to "save" a card to your account. Please simply enter your card details on the payment processi...

Using a Voucher Code If you have a voucher code you can redeem this on the Basket page. Simply enter your voucher code in to the Voucher Code box an...

Using Reward Points In order to use reward points, you will need to apply them during the payment sequence. Once you reach the 'Preferred Payment Op...

Billing Depending on when you ordered from Just Trains, it will depend what shows on your statement.   All orders since early 2016 will show as being p...

YES! Please submit one ticket and a dedicated member of our team will be able to assist you further within two working days.

Placing an order It is easy to place an order via our website using our simple to use secure checkout - you don't even need an account before placin...

We aim to despatch all orders within 24 hours of receipt, although this may not always be possible. We will tell you if there is any significant delay. Prod...

Shipping charges are as follows. These charges are PER ORDER, irrespective of quantity ordered. Region Shipping charge United Kingdom FREE Euro Zo...

Re-entering your card details This is likely caused by a typo being added when entering in your details. Please follow the instructions below to rectify...

Please create a new ticket and a dedicated member of our team will be able to assist you further within two working days.

Downloading a Purchase You can re-download previously purchased downloadable products by going to your account. Once you have logged in to your acco...

Download Products When you placed your order you should have received an automated order confirmation email with details of how to access your account. ...

Download products When you placed your order we will have sent you an order confirmation email with details of how to access your account. Please login ...

Resetting your Password To reset your Just Trains password, please visit the Password Reset page and follow the instructions provided. You will receive ...

Changing your email address Please follow the steps below: Log into your account - https://www.justtrains.net/account  Click on 'Your Details&#...

Checking your login details Please check that you are using the correct login details and that you are spelling your email address and password correctl...

Checking your email and password Please make sure that your email is spelt correctly and you are using the same one that is on your Just Trains account....

Most Just Trains products have an installer that simply needs to be run to install the product into your simulator. These installers are usually delivered a...