FAQs

FAQs

How To Activate an Aircraft in X-Plane 11
Right click on the file you have downloaded and select Extract All from the list that appears. Select a suitable location and make sure the Show extracted ...
Mon, 30 Apr, 2018 at 10:20 AM
Where Is The Manual?
Please note: This guide references 'Drive C' as the typical install location. If you have installed to another drive (such as 'Drive D')...
Mon, 5 Feb, 2018 at 7:38 PM
Where Is My Order?
Download products When you placed your order we will have sent you an order confirmation email with details of how to access your account. Please login ...
Fri, 3 Aug, 2018 at 3:26 PM
How Do I Re-Download A Previously Purchased Product?
Downloading a purchase You can re-download previously purchased downloadable products by going to your account. Once you have logged in to your acco...
Fri, 2 Feb, 2018 at 4:44 PM
I Am Being Told That My Activation Limit Has Been Reached
Please submit one ticket for the product(s) you are unable to unlock a dedicated member of our team will be able to assist you further within two working da...
Fri, 16 Feb, 2018 at 12:19 PM
Boxed (CD/DVD) Installer Issues In Windows Vista, 7, 8, 8.1 And Windows 10
A recent Windows update for Vista, Windows 7,  8 and 8.1 has disabled the SECDRV.SYS service used by safedisc-protected discs.  This means that many of our...
Mon, 5 Feb, 2018 at 7:39 PM
Flight Simulator X STEAM EDITION - General FAQs
The Steam Edition of Microsoft Flight Simulator X has just been released, so here are a few FAQs which you might find helpful. Please bear in mind that we...
Mon, 5 Feb, 2018 at 7:40 PM
How Many Times Can I Download A Purchase? What Is Your Unlock Limit Policy?
We do not currently have a limit as to the amount of times you may download a product but all Just Flight products come with an unlock limit which will rest...
Mon, 5 Feb, 2018 at 7:40 PM
How Do I Create An Account?
I cannot create an account We no longer require you to create an account before placing an order. Our system now automatically creates an account for yo...
Mon, 5 Feb, 2018 at 7:41 PM
How Do I Add A New Card To My Account?
Adding a card We no longer give you the option to "save" a card to your account. Please simply enter your card details on the payment processi...
Mon, 5 Feb, 2018 at 7:41 PM
Do You Accept Bank Transfers Or Postal Orders?
Yes! Please create a new ticket and a dedicated member of our team will be able to assist you further within two working days.
Mon, 5 Feb, 2018 at 7:43 PM
What Will Show Up On My Bank Statement?
Billing Depending on when you ordered from Just Flight, it will depend what shows on your statement.   All orders since early 2016 will show as being p...
Mon, 5 Feb, 2018 at 7:44 PM
How Do I Use Reward Points?
Using Reward Points In order to use reward points, you will need to apply them during the payment sequence. Once you reach the 'Preferred Payment O...
Mon, 5 Feb, 2018 at 7:44 PM
How Do I Use A Voucher Code?
Using a Voucher Code If you have a voucher code you can redeem this on the Basket page. Simply enter your voucher code in to the Voucher Code box an...
Mon, 5 Feb, 2018 at 7:46 PM
I Ordered The Wrong Product Or The Same Product Twice
Please create a new ticket and a dedicated member of our team will be able to assist you further within two working days.
Mon, 5 Feb, 2018 at 7:47 PM
My Credit Card/Debit Card Etc Is Being Rejected
Re-entering your card details This is likely caused by a typo being added when entering in your details. Please follow the instructions below to rectify...
Mon, 5 Feb, 2018 at 7:48 PM
I Have Not Received An Email With A Download Link
Download Products When you placed your order you should have received an automated order confirmation email with details of how to access your account. ...
Mon, 5 Feb, 2018 at 7:49 PM
How Do I Re-Download A Previously Purchased Product?
Downloading a purchase You can re-download previously purchased downloadable products by going to your account. Once you have logged in to your acco...
Mon, 5 Feb, 2018 at 7:49 PM
How Do I Change My Email Address?
Changing your email address Please follow the steps below: Log into your account - https://www.justflight.com/account Click on 'Your Details&#...
Mon, 5 Feb, 2018 at 7:50 PM
How Do I Reset My Password?
Resetting your password To reset your Just Flight password, please visit the Password Reset page and follow the instructions provided.  You will receiv...
Mon, 5 Feb, 2018 at 7:51 PM
I Have Reset My Password And The Replacement Password Is Still Not Being Accepted
Checking your login details Please check that you are using the correct login details and that you are spelling your email address and password correctl...
Mon, 5 Feb, 2018 at 7:52 PM
'SORRY, YOUR LOGIN OR PASSWORD IS INCORRECT' And 'We Were Unable To Confirm A Valid Purchase'
Checking your email and password Please make sure that your email is spelt correctly and you are using the same one that is on your Just Flight account....
Mon, 5 Feb, 2018 at 7:54 PM